Retun/Refund Policy

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Da Kulture Connect Refund and Return Policy

At Da Kulture Connect, we are dedicated to delivering high-quality fashion products and outstanding customer service. If you are not entirely satisfied with your purchase, we offer a 15-day return policy for your peace of mind.

Return and Refund Policy

Returns are accepted under the following conditions:

1. Return Period: Returns must be initiated within 15 days of the purchase date.

2. Return Conditions:

• The product must be in its original, unworn, unwashed, and undamaged condition.

• The product must be returned in its original packaging, with all tags attached, and include the original sales receipt or invoice. Failure to include the invoice may delay processing.

• Items may only be exchanged for size; cash refunds are not available.

• If a product is defective, it may be returned for a full refund, regardless of its condition.

3. Refund Method: All refunds are issued as store credit in the form of a Da Kulture Connect Digital Gift Card, which can be used on our website or in-store. Gift cards expire three years from the issue date.

4. Processing Time: Returns are typically processed within 5-7 business days from the time the item is received at our Fulfillment Center. After inspection by our QC team, your refund will be issued via a digital gift card sent to the email address provided.

Return Process and Shipping

1. Initiate Return: Start your return through our Return Portal, or contact our customer service team with your order details via email at shoeplug@dakultureconnect.com or by phone at 862-259-5106.

2. Shipping Costs: Da Kulture Connect does not provide shipping labels. You may use any shipping carrier of your choice, but please retain your proof of postage and/or tracking number, as we are not responsible for packages lost or stolen during transit.

3. Package Requirements: Securely package the item to prevent damage during transit. All returns must include an order packing slip or return invoice, with clear details of the returned items. Incorrect information may cause delays in processing.